The accessibility to the customer and technical support that a cloud website hosting company provides will tell you a lot for the services which they offer as well. If you can use just email messages and tickets, you have almost certainly come across a reseller and not the website hosting provider. When this is the case, you'll have to wait for several days in order to have a problem resolved as the reseller may not be checking their communication regularly or they may have to consult with the true web hosting company for further assistance. When the supplier can provide different means of communication with short response time which are available at any moment, they are almost certainly the top provider, not only a reseller. Which means that you will receive prompt assistance and top-notch support because they'll have instant access to the servers where your account is. Regardless of the problem - sales or technical, it is generally much better to be able to get hold of your hosting company directly through your preferred way of communication.

24/7 Customer Support in Cloud Website Hosting

The customer and technical support services for all of our cloud website hosting packages are twenty-four-seven, thus you can forget all about waiting for a couple of days to get assistance. If you aren't our client yet, you can call us, chat with a representative or send an e-mail message. If you currently have an account, you can open a support ticket on top of the other three methods of communication. You can choose the most appropriate way to contact us depending on where you are or what hardware you're using. We will help you for more or less any hosting-related query that you may have or issue that you could encounter and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you can open a support ticket, but even in this situation the maximum response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you can take advantage of our 24/7 technical support services even on public holidays. Your web sites will be available all the time and so will we. With various communication options, you can select the most convenient method to contact us and inquire about our services in case you do not have an account yet, or ask for support if you're already our customer. You're able to give us a call, have a chat with a live representative, send an e-mail or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options come with a one-hour reply time warranty, even though it rarely takes more than 20 min to get assistance no matter the complexity of the problem. With our customer and tech support services, we'll be there for you anytime you need us, not a couple of days after that.

24/7 Customer Support in VPS Servers

Every VPS server plan that we offer comes with 24/7 customer and technical support, therefore in case you experience any problem with the pre-installed software on your machine or you have any pre-sales or general questions, you are able to get in touch with us at any time, even holidays and weekends. For your benefit, we provide different means of communication - telephone support with a couple of local numbers around the globe, live chat, email messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech problems because it'll be much easier to track what is going on. The maximum guaranteed response time for all emails and tickets is an hour, but it hardly ever takes that long to get support. In case you obtain the Managed Services upgrade that we offer, our admins will also assist you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Servers

If you get a dedicated server from our company, you will be able to get in touch with us anytime using different channels and the max time that you will need to wait for an answer is up to one hour, so you can forget all about waiting a whole day. Our customer and technical support service is present 24/7 no matter if it is a weekend or a holiday and we will help you with anything related to the applications which are pre-installed on your server. To get in touch with us about a tech issue, you are able to open a ticket from the Help section of your billing Control Panel or you could send us an email message. In case you have any kind of general questions or you'd like to learn more about our website hosting services before you order, you can also take advantage of our live chat or you can call one of the local numbers that we have in several countries around the world. When you'd like to have assistance with third-party software that you cannot set up or manage properly, you can add the Managed Services upgrade to your current plan and our system administrators will assist you.