Integrated Ticketing System in Cloud Website Hosting
In stark contrast with what you may find with plenty of other hosting providers, the ticketing system that we’re using with our cloud website hosting service is an essential part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to remember different log-on names and passwords, since you will be able to manage your tickets and the hosting account itself in one place. So, if you’ve got an enquiry or experience an issue, you can touch base with our client care staff momentarily. Our ticketing system comes with a clever search mechanism. This implies that even if you have opened a vast number of tickets through the years, you’ll be able to find the one that you need without any hassle. Plus, you can check knowledge base tips for handling commonly encountered obstacles.
Integrated Ticketing System in Semi-dedicated Servers
We think that it’s far more convenient to manage everything in a single place, so we have incorporated a trouble ticket system into the custom-created Hepsia hosting Control Panel, which is available with every single semi-dedicated server account. This will permit you to handle the communication with our customer support team together with your server, which suggests that you will not have to remember one more log-on name for another interface. You will be able to submit a new ticket or to check the status of an old one with no more than several clicks whilst you are browsing the files within your account. Moreover, you can search through older tickets using an intelligent search function or have a look at applicable knowledge base articles, which include solutions to commonly faced difficulties. The built-in trouble ticket system is strictly monitored 24/7 with the maximum response time being only 1 hour, so there’ll always be somebody to help you out.