There are different ways to get in touch with the hosting company whose services you’re using, but the one that you will always find no matter which company you select is a support ticket system. It is the easiest method of communication for a variety of reasons. In the event that no help desk staff member is free at the moment and they are all engaged, a telephone call may not be responded to, but a ticket will always be received. Besides, you can copy ‘n’ paste extensive bits of information without worrying about spelling errors, and in case a certain issue needs more time to be sorted out or a number of responses need to be exchanged, all the information will be in the same place, so each party can always see the comments written by the other one. The drawback of using tickets to touch base with your web hosting company is that they’re typically separate from the hosting platform, which goes to say that if you have to supply information or to follow directions, you’ll have to use at least two separate systems and this number can rise if you desire to manage a number of domains. Moreover, lots of hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Website Hosting

In stark contrast with what you may find with plenty of other hosting providers, the ticketing system that we’re using with our cloud website hosting service is an essential part of the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to remember different log-on names and passwords, since you will be able to manage your tickets and the hosting account itself in one place. So, if you’ve got an enquiry or experience an issue, you can touch base with our client care staff momentarily. Our ticketing system comes with a clever search mechanism. This implies that even if you have opened a vast number of tickets through the years, you’ll be able to find the one that you need without any hassle. Plus, you can check knowledge base tips for handling commonly encountered obstacles.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s far more convenient to manage everything in a single place, so we have incorporated a trouble ticket system into the custom-created Hepsia hosting Control Panel, which is available with every single semi-dedicated server account. This will permit you to handle the communication with our customer support team together with your server, which suggests that you will not have to remember one more log-on name for another interface. You will be able to submit a new ticket or to check the status of an old one with no more than several clicks whilst you are browsing the files within your account. Moreover, you can search through older tickets using an intelligent search function or have a look at applicable knowledge base articles, which include solutions to commonly faced difficulties. The built-in trouble ticket system is strictly monitored 24/7 with the maximum response time being only 1 hour, so there’ll always be somebody to help you out.