A live chat is a real-time way of communication between a web hosting company's support crew and its customers. It is an efficient method to get some info about the website hosting services or get some problem resolved since you are speaking with a live representative. The benefits of using a real-time chat service rather than calling or opening a ticket are the smaller chance of mistakes any time you exchange information like usernames or domain names, the quicker response time as the communication is live and the fact that you do not have to stay on the chat all the time - you can do something different while the agent examines the issue in question. In addition, you're able to connect with a live chat room from any kind of computer which is connected to the web, avoiding the telephone rates that you will need to pay when you're calling to a different country.

Live Chat Support in Cloud Website Hosting

As part of the support services that we provide for all our cloud website hosting service, we've live chat support that is online each and every day, even on holidays. You are able to contact us no matter if you already have an account or not, because we will help you with all sorts of things, ranging from giving you common information regarding our services in case you are not a customer yet and you're thinking about ordering one of our packages, to assisting you with setting up an email account in an email client. Some problems are more complex and time-consuming, therefore you will need to use the ticketing system that is integrated in the Hepsia website hosting Control Panel, but we can save you time and help you in real time on the live chat for various things.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we offer with all of our Linux semi-dedicated service, you will be able to find the answers for any questions you have or get numerous problems dealt with in no time. Our chat service is online each and every day, thus you will be able to talk to a representative even on holidays and weekends. In the event that you are unsure which package is better for your sites or if our advanced cloud hosting platform matches some system requirements, you may come on the live chat before purchasing anything. If you are a current customer, you will be able to get more details about billing issues, account settings and a number of common tech issues you may encounter, let's say in case you can't set up an e-mail account in a client on your personal computer. Our live chat will save you considerable time regardless where you are or when you get in touch with us.