Customer Support Channels
A 60–Minute Support Ticket Response Guarantee
All your help requests will be attended to in no more than 1 hour after the ticket or e–mail is submitted. If your issue requires further assistance from an administrator, we’ll direct the trouble ticket or the email to the person in charge, without delay and we will leave a note to inform you that more time will be needed for arriving at the best solution. And if you order the Managed Servers package, all of the services included there will be carried out whenever you choose.
An Outstanding Client Care Service
- We will be available to you round–the–clock to answer any inquiries that you may have about our Web Control Panel and any of the apps that we have installed on your behalf on the dedicated server. In case you also need help with server management procedures, you can have a look at our Managed Servers package, which includes backup hard drive space, weekly Operating System updates, server monitoring and rebooting services, plus troubleshooting and software installation procedures.
A User–Friendly Help Section
Every dedicated server comes with our free–of–cost Web Control Panel, which features an elaborate knowledgebase plus a collection of how–to video tutorials. Whenever you require assistance with the Web Control Panel, just press the Videos or Help buttons located in the upper right corner.